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A recording failed or is incomplete

What to do when a recording didn't go well.

3 steps

  1. Report the problem directly on the recording via “Report” (see Reporting a problem with a recording). Describe from which minute it goes wrong
  2. Does the recording need to be redone? Use “Duplicate” to quickly schedule a new recording with the same settings (see Editing, duplicating or deleting a recording)
  3. Was it a USF.Go recording without a livestream? As long as it is still on the camera, you can process it again (see Uploading a USF.Go recording to the dashboard)
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Still stuck?

Report a problem with a recording directly on that recording via “Report”. For other questions, email our support team.