Troubleshooting
When things don't go as expected.
Articles
7The USF.Go is offlineThe app can't reach the camera. This is how to fix it.Message: “No internet via Wi-Fi (no gateway)”The camera is connected to Wi-Fi, but that network has no internet.Uploading is slow or gets stuckTips for a fast and complete upload.My recording isn't in the USF.Go tabYou can't see the recording, or you see “Camera is offline”.Merging the panorama failedThe Camera setup doesn't work. This is how to fix it.Message: “Recording not available: the camera storage is not formatted”The camera can't record because the storage isn't ready yet.The whole pitch isn't in viewA goal or part of the pitch is cut off.
Still stuck?
Report a problem with a recording directly on that recording via “Report”. For other questions, email our support team.