The USF.Go is offline
The app can't reach the camera. This is how to fix it.
6 steps
Do you see a grey or red camera icon in the app, or “Camera is offline” in the dashboard? Then the app can't reach the camera. You can't operate the camera.
- Check that the camera is on and charged (see What do the lights on the USF.Go mean?)
- Has the camera just been switched on? Wait until it has fully started up (second beep) and click the refresh icon next to the camera icon in the app
- Look at the blue light. If it flashes, the camera has no internet
- Check that the SIM card is inserted correctly (see Inserting a SIM card in the USF.Go), or connect the camera to Wi-Fi or a network cable (see Connecting the USF.Go to Wi-Fi)
- Does the app say “Camera: invalid link”? Then your camera link is wrong. Open the app via the dashboard (see Opening the USF.Go app)
- Still not working? Switch the camera off and on again
Does the camera stay offline? Contact us via support@usf.sport.
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