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USF.Go

My recording isn't in the USF.Go tab

You can't see the recording, or you see “Camera is offline”.

4 steps

The “USF.Go” tab reads the recordings directly from the camera. If you can't see your recording:

  1. Is the camera on and online? If you see “Camera is offline”, switch on the camera and connect it to the internet (see The USF.Go is offline)
  2. Is the recording older than 30 days? Then it is no longer shown (see How long do recordings stay on the USF.Go?)
  3. Was it actually recorded? Check whether the recording was started: while recording, the green light flashes and the timer runs in the app
  4. Was it a livestream? Then the recording is already in the “Recorded” tab (see Filling in teams after a livestream)

Still stuck? Contact us via support@usf.sport.

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Still stuck?

Report a problem with a recording directly on that recording via “Report”. For other questions, email our support team.

support@usf.sport